Archive - Aluminium Camper Forum

Of course the awning is not fully extended in the photo shown.  (Making room for my truck in the drive way).  But, the top of the door contacts the awning when it is fully extended with the right side slightly lowered. If the awning went the length of the camper, the vertical bar would cover the outside storage door, and that wouldn't be good.  They need to put a roller on the top of the door like some older trailers I've seen years ago.  And, regarding the windows being not level.  Would you accept that?  Do you think I'll be able to resell it that way?  Yeah, I don't know why Livinlite has a contact form on their website, but never respond! But, I do love the way my rig looks.  I generally got 13.3 mpg with the hemi.  It doesn't even know the camper is behind it!  We're anxious to get the camper back from the dealer; even with windows being off level.  At least we could take a couple of trips before winter sets in while waiting for some closure!

[quote source="/post/2469/thread" timestamp="1407873033" author="@funpilot"]Have you reached out to the factory directly on this unit?  At least in the sales/build cycle (which I am still in), I have found them very responsive. I almost wonder if this unit was damaged in transit from the factory to you as the gaps/windows not level, and the other issues you raise might point to that.  Much more knowledgeable forum participants than me may likely post their observations but I would not be happy at all if that was my experience. Based on what you have posted they all look like warranty repairs anyway. [/quote]I have now contacted the factory on their website and their communication form on two occasions.  They have not responded to either of my contacts.

Thank-you, fasteddieb!  Note, in the first photo, the skin line directly below the window.  It is level/parallel with the bottom of the trailer.  Note too, how the window, is slanted down towards the aft end.  It measures about 1/2" difference from front to back vs. the parallel line of the skin line below it and the bottom of the trailer.  The other side (not pictured) is even more ascew. Note also, on the first picture, that when retracted, the awning vertical bar is mounted directly against the plastic window.  Vibrations, while in transit, nearly destroyed that window.  If you are buying a new one; make sure there are shims/spacers at the top and bottom of the awning brackets so it doesn't contact the window! Further, not mentioned in my first post, but I'm reminded of it now seeing these pictures:  on our first day of camping, I extended the awing correctly full out, with one side slightly down for run off.  The top of the entry door must had had some burrs on it, left by the factory, because when the door was opened, the top of it contacted the awning during it's swing out, of course.  And it scratched several small holes through the awning fabric!  This problem is a design issue, and should be corrected at the factory.  (Another issue, of course, which warranty will be denied!).  Once I retrieve it from the dealer, I will post more photos and quality caution issues you should look for when taking delivery of a trailer from LivinLite!

Thank you. The photo(s) I have are from a distance, and general.  When I get back to Salt Lake to pick up our camper, I will take detailed photos of the areas of complaint and try to get them posted.  Since LivinLite has denied a warranty claim on the off-level windows, I will need those type of photos anyway for documentation to send to the Good Sam Advisor, and every other complaint column I can think of; in addition to possible legal action through the Federal Lemon Law.  Further, I have now been without the use of our new camper for nearly 4 weeks during the peak summer travel season!  How much would that equate to in rental costs?!

We just heard from our dealer (Access RV) who said that the Livinlite factory has denied our claim to rectify the windows being installed off level.  This makes no sense to me; since, if we would have noted them when we picked it up at the dealer, and before we wrote them the check, it would have been fixed or replaced!  What has changed; they have the money in the bank?

[quote source="/post/2581/thread" timestamp="1407963406" author="@idahover"]I got my registration issue cleared up.  I am now idahover.[/quote]I tried to add a photo, but the attachment limit is 1 MB.  I doubt if any photo is that small.

I got my registration issue cleared up.  I am now idahover.