Hello,
Well hopefully we now have all the Gremlins worked out with our 2015 rig.
During an outing we discovered that our toilette had become a little loose and required a bit of tightening. Easy fix, remove the plastic caps on either side of the toilette and tighten the nuts down. First, someone decided to use a steel nut rather than a brass nut and as a result the nut had corroded so bad that it required some silicon spray to adjust. Ok, no problem adjusted one side then the other. But, the other side just kept spinning. The brass flange bolt was completely loose from the toilette flange ring? So now, we removed the one good nut and removed the toilette. My wife held up the toilette while I worked with the pliers and wrench to remove the remaining nut and bolt from the toilette.
Now it becomes clear. Manufacturing tightened down the flange ring to an extent that it cracked and broke. The flange was doomed from day one and was only a matter time before the toilet was going to become loose and start bouncing around.
So, next time your in your rig pull the plastic caps off and see if you have steel nuts or brass? Also they did not use any washers. Easy thing to do. Just replace them. Maybe remove the toilette and check your flange as well. This is also pretty basic, you can easily remove the nuts (if they are brass) and pick the toilette up and have a look of the condition of the flange ring.
Now a big thank you to Don at LL! I discovered this on our one year anniversary to the day. I sent an email to our dealer the next business day describing the problem and to make arrangements for warranty coverage. When I sent the email we were now two days past our one year warranty period. Warranty coverage was denied. I could understand if it was something to do with improper use, but really? It was not a defective ring, you could even see the cracks starting around the screw holes holding the flange in place.
On our first warranty go around we had to wait for three months to get some simple parts sent to our dealer and on our second round of warranty work we waited another three months to have a replacement antenna shipped to us. In both instances we had to follow up numerous times.
At least now we don't have the frustrations of getting defective product replaced and poor workmanship corrected through warranty.
Cheers!
Good luck getting rid of those Gremlins! They are pretty stubborn and dang difficult to get rid of, they tend to move around a lot!
[quote source="/post/18836/thread" timestamp="1455921816" author="@canuck"]Hello,
Well hopefully we now have all the Gremlins worked out with our 2015 rig.
During an outing we discovered that our toilette had become a little loose and required a bit of tightening. Easy fix, remove the plastic caps on either side of the toilette and tighten the nuts down. First, someone decided to use a steel nut rather than a brass nut and as a result the nut had corroded so bad that it required some silicon spray to adjust. Ok, no problem adjusted one side then the other. But, the other side just kept spinning. The brass flange bolt was completely loose from the toilette flange ring? So now, we removed the one good nut and removed the toilette. My wife held up the toilette while I worked with the pliers and wrench to remove the remaining nut and bolt from the toilette.
Now it becomes clear. Manufacturing tightened down the flange ring to an extent that it cracked and broke. The flange was doomed from day one and was only a matter time before the toilet was going to become loose and start bouncing around.
So, next time your in your rig pull the plastic caps off and see if you have steel nuts or brass? Also they did not use any washers. Easy thing to do. Just replace them. Maybe remove the toilette and check your flange as well. This is also pretty basic, you can easily remove the nuts (if they are brass) and pick the toilette up and have a look of the condition of the flange ring.
Now a big thank you to Don at LL! I discovered this on our one year anniversary to the day. I sent an email to our dealer the next business day describing the problem and to make arrangements for warranty coverage. When I sent the email we were now two days past our one year warranty period. Warranty coverage was denied. I could understand if it was something to do with improper use, but really? It was not a defective ring, you could even see the cracks starting around the screw holes holding the flange in place.
On our first warranty go around we had to wait for three months to get some simple parts sent to our dealer and on our second round of warranty work we waited another three months to have a replacement antenna shipped to us. In both instances we had to follow up numerous times.
At least now we don't have the frustrations of getting defective product replaced and poor workmanship corrected through warranty.
Cheers!
Thanks for the heads up, so to speak. To ease any future work, I'll check to make sure the flange nuts are stainless or brass.
[/quote]