New owner in MD

[heythere]

Recently purchased a 2013 LL 8.0. We are the first owners, so it is still covered under the manufacturers warranty. We discovered that there is hole in the tent and found a number of manufacturers defects, such as: gromet holes missing on awning, privacy curtains sewn inside out, misplaced gromets and tent bungee attachment as well as a missing fuse. I have called the dealer,Livin Lite, Veada and KZ. All of them transferred me to a voicemail,and I have yet to get any answers. This is beyond frustrating. Have they outsourced customer sevice too? I've joined this forum in hopes of getting some answers. We were really looking forward to using the camper and are hopeful that LL will make good on their warranty. Has anyone else experienced the same run around, when trying to replace parts under warranty?

[hogtyd]

Welcome! Sounds like there was some factory QC and dealer prep issues on your 8.0...you may want to try posting this in the Ask the Factory section (http://livinlite-owners.com/#category-9), as LL and at least one dealer do check in pretty regularly.

Graham (also in MD)

[daplumbr]

With the possible exception of the hole in the tent, the dealer should be able to easily fix the QC problems. The hole is likely fixable too, but you may have a patch? I'd start by showing the dealer the issues and let them take it from there. I'm sure you'll be enjoying it soon. We've all had quality control and dealer prep issues and things get resolved in the end. 

[johnc]

Welcome from MD. Hope you can get these items fixed soon as I am sure you are anxious to get out and use it soon. Did you buy this in MD? Don't mention names as I think I know the dealership. Hope to see you in a campground.